新增: AI工单处理工作台 v1.0

- Go Gin 后端 (19个源文件): 认证、工单CRUD、GLM AI分析、状态流转、备注、操作日志
- Arco Design Vue 前端: 登录、工单列表/详情/创建、AI分析触发与确认
- MySQL 5表: ticket_user/ticket_info/ticket_ai_analysis/ticket_operation_log/ticket_note
- 部署: tk.1216.top HTTPS, Nginx反代

backend/internal/dto/common.go

@@ -0,0 +1,28 @@
+package dto
+
+type Response struct {
+	Success bool        `json:"success"`
+	Retcode int         `json:"retcode"`
+	Retinfo string      `json:"retinfo"`
+	Result  interface{} `json:"result,omitempty"`
+}
+
+func Success(data interface{}) Response {
+	return Response{Success: true, Retcode: 0, Retinfo: "", Result: data}
+}
+
+func Error(code int, msg string) Response {
+	return Response{Success: false, Retcode: code, Retinfo: msg}
+}
+
+func Fail(msg string) Response {
+	return Response{Success: false, Retcode: -1, Retinfo: msg}
+}
+
+type UserSession struct {
+	Userid   int    `json:"userid"`
+	Username string `json:"username"`
+	Account  string `json:"account"`
+	Role     int16  `json:"role"`
+	Team     string `json:"team"`
+}

backend/internal/dto/ticket.go

@@ -0,0 +1,49 @@
+package dto
+
+type LoginRequest struct {
+	Account  string `json:"account" binding:"required"`
+	Password string `json:"password" binding:"required"`
+}
+
+type CreateTicketRequest struct {
+	Title        string `json:"title" binding:"required"`
+	Content      string `json:"content" binding:"required"`
+	Contactname  string `json:"contactname" binding:"required"`
+	Contactphone string `json:"contactphone" binding:"required"`
+	Source       string `json:"source"`
+	Category     string `json:"category"`
+	Priority     int16  `json:"priority"`
+}
+
+type UpdateTicketRequest struct {
+	Title        string `json:"title"`
+	Content      string `json:"content"`
+	Contactname  string `json:"contactname"`
+	Contactphone string `json:"contactphone"`
+	Category     string `json:"category"`
+	Priority     int16  `json:"priority"`
+	Handlerid    *int   `json:"handlerid"`
+}
+
+type UpdateStatusRequest struct {
+	Status int16 `json:"status" binding:"required"`
+}
+
+type TicketListQuery struct {
+	Status   int16  `form:"status"`
+	Category string `form:"category"`
+	Priority int16  `form:"priority"`
+	Keyword  string `form:"keyword"`
+	Page     int    `form:"page"`
+	PageSize int    `form:"pageSize"`
+}
+
+type ConfirmAnalysisRequest struct {
+	Category string `json:"category"`
+	Priority int16  `json:"priority"`
+	Summary  string `json:"summary"`
+}
+
+type AddNoteRequest struct {
+	Content string `json:"content" binding:"required"`
+}