新增: AI工单处理工作台 v1.0

- Go Gin 后端 (19个源文件): 认证、工单CRUD、GLM AI分析、状态流转、备注、操作日志
- Arco Design Vue 前端: 登录、工单列表/详情/创建、AI分析触发与确认
- MySQL 5表: ticket_user/ticket_info/ticket_ai_analysis/ticket_operation_log/ticket_note
- 部署: tk.1216.top HTTPS, Nginx反代

backend/internal/model/analysis.go

@@ -0,0 +1,21 @@
+package model
+
+import "time"
+
+type TicketAiAnalysis struct {
+	Analysisid   int        `gorm:"primaryKey;autoIncrement" json:"analysisid"`
+	Ticketid     int        `gorm:"not null" json:"ticketid"`
+	Category     string     `gorm:"size:32" json:"category"`
+	Priority     int16      `json:"priority"`
+	Summary      string     `gorm:"type:text" json:"summary"`
+	Suggestrole  string     `gorm:"size:64" json:"suggestrole"`
+	Rawresponse  string     `gorm:"type:text" json:"rawresponse"`
+	Confirmed    int8       `gorm:"default:0" json:"confirmed"`
+	Confirmedby  *int       `json:"confirmedby"`
+	Confirmedat  *time.Time `json:"confirmedat"`
+	Createtime   time.Time  `json:"createtime"`
+}
+
+func (TicketAiAnalysis) TableName() string {
+	return "ticket_ai_analysis"
+}

backend/internal/model/note.go

@@ -0,0 +1,15 @@
+package model
+
+import "time"
+
+type TicketNote struct {
+	Noteid     int       `gorm:"primaryKey;autoIncrement" json:"noteid"`
+	Ticketid   int       `gorm:"not null" json:"ticketid"`
+	Authorid   int       `json:"authorid"`
+	Content    string    `gorm:"type:text;not null" json:"content"`
+	Createtime time.Time `json:"createtime"`
+}
+
+func (TicketNote) TableName() string {
+	return "ticket_note"
+}

backend/internal/model/operation_log.go

@@ -0,0 +1,16 @@
+package model
+
+import "time"
+
+type TicketOperationLog struct {
+	Logid      int       `gorm:"primaryKey;autoIncrement" json:"logid"`
+	Ticketid   int       `gorm:"not null" json:"ticketid"`
+	Operatorid int       `json:"operatorid"`
+	Action     string    `gorm:"size:32;not null" json:"action"`
+	Detail     string    `gorm:"type:text" json:"detail"`
+	Createtime time.Time `json:"createtime"`
+}
+
+func (TicketOperationLog) TableName() string {
+	return "ticket_operation_log"
+}

backend/internal/model/ticket.go

@@ -0,0 +1,24 @@
+package model
+
+import "time"
+
+type TicketInfo struct {
+	Ticketid     int       `gorm:"primaryKey;autoIncrement" json:"ticketid"`
+	Ticketno     string    `gorm:"size:32;uniqueIndex" json:"ticketno"`
+	Title        string    `gorm:"size:255;not null" json:"title"`
+	Content      string    `gorm:"type:text" json:"content"`
+	Contactname  string    `gorm:"size:64" json:"contactname"`
+	Contactphone string    `gorm:"size:20" json:"contactphone"`
+	Source       string    `gorm:"size:20;default:web" json:"source"`
+	Submitterid  int       `json:"submitterid"`
+	Category     string    `gorm:"size:32" json:"category"`
+	Priority     int16     `gorm:"default:2" json:"priority"`
+	Handlerid    *int      `json:"handlerid"`
+	Status       int16     `gorm:"default:0" json:"status"`
+	Createtime   time.Time `json:"createtime"`
+	Updatetime   time.Time `json:"updatetime"`
+}
+
+func (TicketInfo) TableName() string {
+	return "ticket_info"
+}

backend/internal/model/user.go

@@ -0,0 +1,19 @@
+package model
+
+import "time"
+
+type TicketUser struct {
+	Userid     int       `gorm:"primaryKey;autoIncrement" json:"userid"`
+	Username   string    `gorm:"size:64" json:"username"`
+	Account    string    `gorm:"size:64;uniqueIndex" json:"account"`
+	Password   string    `gorm:"size:64" json:"-"`
+	Role       int16     `gorm:"default:20" json:"role"`
+	Team       string    `gorm:"size:32" json:"team"`
+	Status     int16     `gorm:"default:1" json:"status"`
+	Createtime time.Time `json:"createtime"`
+	Updatetime time.Time `json:"updatetime"`
+}
+
+func (TicketUser) TableName() string {
+	return "ticket_user"
+}