新增: AI工单处理工作台 v1.0

- Go Gin 后端 (19个源文件): 认证、工单CRUD、GLM AI分析、状态流转、备注、操作日志
- Arco Design Vue 前端: 登录、工单列表/详情/创建、AI分析触发与确认
- MySQL 5表: ticket_user/ticket_info/ticket_ai_analysis/ticket_operation_log/ticket_note
- 部署: tk.1216.top HTTPS, Nginx反代

backend/internal/model/analysis.go

@@ -0,0 +1,21 @@
+package model
+
+import "time"
+
+type TicketAiAnalysis struct {
+	Analysisid   int        `gorm:"primaryKey;autoIncrement" json:"analysisid"`
+	Ticketid     int        `gorm:"not null" json:"ticketid"`
+	Category     string     `gorm:"size:32" json:"category"`
+	Priority     int16      `json:"priority"`
+	Summary      string     `gorm:"type:text" json:"summary"`
+	Suggestrole  string     `gorm:"size:64" json:"suggestrole"`
+	Rawresponse  string     `gorm:"type:text" json:"rawresponse"`
+	Confirmed    int8       `gorm:"default:0" json:"confirmed"`
+	Confirmedby  *int       `json:"confirmedby"`
+	Confirmedat  *time.Time `json:"confirmedat"`
+	Createtime   time.Time  `json:"createtime"`
+}
+
+func (TicketAiAnalysis) TableName() string {
+	return "ticket_ai_analysis"
+}