新增: AI工单处理工作台 v1.0

- Go Gin 后端 (19个源文件): 认证、工单CRUD、GLM AI分析、状态流转、备注、操作日志 - Arco Design Vue 前端: 登录、工单列表/详情/创建、AI分析触发与确认 - MySQL 5表: ticket_user/ticket_info/ticket_ai_analysis/ticket_operation_log/ticket_note - 部署: tk.1216.top HTTPS, Nginx反代
2026-05-13 17:05:49 +08:00
commit 4793b1a533
51 changed files with 3650 additions and 0 deletions
--- a/backend/internal/handler/analysis_handler.go
+++ b/backend/internal/handler/analysis_handler.go
@@ -0,0 +1,95 @@
+package handler
+
+import (
+	"strconv"
+
+	"github.com/casehub/ticket-workbench/internal/config"
+	"github.com/casehub/ticket-workbench/internal/dto"
+	"github.com/casehub/ticket-workbench/internal/middleware"
+	"github.com/casehub/ticket-workbench/internal/model"
+	"github.com/casehub/ticket-workbench/internal/service"
+	"github.com/gin-gonic/gin"
+	"gorm.io/gorm"
+)
+
+func AnalyzeTicket(db *gorm.DB, cfg *config.Config) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		var ticket model.TicketInfo
+		if err := db.Where("ticketid = ?", id).First(&ticket).Error; err != nil {
+			c.JSON(200, dto.Fail("工单不存在"))
+			return
+		}
+
+		analysis, err := service.AnalyzeTicket(db, id, cfg.GLM.APIKey, cfg.GLM.BaseURL, cfg.GLM.Model,
+			ticket.Title, ticket.Content, ticket.Contactname, ticket.Contactphone)
+		if err != nil {
+			c.JSON(200, dto.Fail("AI分析失败: "+err.Error()))
+			return
+		}
+
+		c.JSON(200, dto.Success(analysis))
+	}
+}
+
+func GetAnalysis(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		analyses, err := service.GetAnalysisByTicketID(db, id)
+		if err != nil {
+			c.JSON(200, dto.Fail("查询失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(analyses))
+	}
+}
+
+func ConfirmAnalysis(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		ticketid, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		var req dto.ConfirmAnalysisRequest
+		if err := c.ShouldBindJSON(&req); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		user := middleware.GetCurrentUser(c)
+		if user == nil {
+			c.JSON(200, dto.Fail("未登录"))
+			return
+		}
+
+		var analysis model.TicketAiAnalysis
+		if err := db.Where("ticketid = ? AND confirmed = 0", ticketid).Order("createtime DESC").First(&analysis).Error; err != nil {
+			c.JSON(200, dto.Fail("未找到待确认的分析结果"))
+			return
+		}
+
+		err = service.ConfirmAnalysis(db, analysis.Analysisid, req.Category, req.Priority, req.Summary, user.Userid)
+		if err != nil {
+			c.JSON(200, dto.Fail("确认失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(nil))
+	}
+}
--- a/backend/internal/handler/auth_handler.go
+++ b/backend/internal/handler/auth_handler.go
@@ -0,0 +1,64 @@
+package handler
+
+import (
+	"github.com/casehub/ticket-workbench/internal/dto"
+	"github.com/casehub/ticket-workbench/internal/service"
+	"github.com/gin-gonic/gin"
+	"gorm.io/gorm"
+)
+
+func Login(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		var req dto.LoginRequest
+		if err := c.ShouldBindJSON(&req); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		user, sessionID, err := service.Login(db, req.Account, req.Password)
+		if err != nil {
+			c.JSON(200, dto.Fail(err.Error()))
+			return
+		}
+
+		c.JSON(200, dto.Success(map[string]interface{}{
+			"token": sessionID,
+			"user": map[string]interface{}{
+				"userid":   user.Userid,
+				"username": user.Username,
+				"account":  user.Account,
+				"role":     user.Role,
+				"team":     user.Team,
+			},
+		}))
+	}
+}
+
+func Logout() gin.HandlerFunc {
+	return func(c *gin.Context) {
+		sessionID := c.GetHeader("Authorization")
+		if sessionID == "" {
+			sessionID = c.GetHeader("jsessionid")
+		}
+		service.Logout(sessionID)
+		c.JSON(200, dto.Success(nil))
+	}
+}
+
+func UserInfo() gin.HandlerFunc {
+	return func(c *gin.Context) {
+		userid, _ := c.Get("userid")
+		username, _ := c.Get("username")
+		account := c.GetString("account")
+		role, _ := c.Get("role")
+		team, _ := c.Get("team")
+
+		c.JSON(200, dto.Success(map[string]interface{}{
+			"userid":   userid,
+			"username": username,
+			"account":  account,
+			"role":     role,
+			"team":     team,
+		}))
+	}
+}
--- a/backend/internal/handler/note_handler.go
+++ b/backend/internal/handler/note_handler.go
@@ -0,0 +1,61 @@
+package handler
+
+import (
+	"strconv"
+
+	"github.com/casehub/ticket-workbench/internal/dto"
+	"github.com/casehub/ticket-workbench/internal/middleware"
+	"github.com/casehub/ticket-workbench/internal/service"
+	"github.com/gin-gonic/gin"
+	"gorm.io/gorm"
+)
+
+func ListNotes(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		notes, err := service.ListNotes(db, id)
+		if err != nil {
+			c.JSON(200, dto.Fail("查询失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(notes))
+	}
+}
+
+func AddNote(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		var req dto.AddNoteRequest
+		if err := c.ShouldBindJSON(&req); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		user := middleware.GetCurrentUser(c)
+		if user == nil {
+			c.JSON(200, dto.Fail("未登录"))
+			return
+		}
+
+		note, err := service.AddNote(db, id, user.Userid, req.Content)
+		if err != nil {
+			c.JSON(200, dto.Fail("添加失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(note))
+	}
+}
--- a/backend/internal/handler/ticket_handler.go
+++ b/backend/internal/handler/ticket_handler.go
@@ -0,0 +1,160 @@
+package handler
+
+import (
+	"strconv"
+
+	"github.com/casehub/ticket-workbench/internal/dto"
+	"github.com/casehub/ticket-workbench/internal/middleware"
+	"github.com/casehub/ticket-workbench/internal/service"
+	"github.com/gin-gonic/gin"
+	"gorm.io/gorm"
+)
+
+func ListTickets(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		var query dto.TicketListQuery
+		if err := c.ShouldBindQuery(&query); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		if query.Page <= 0 {
+			query.Page = 1
+		}
+		if query.PageSize <= 0 {
+			query.PageSize = 20
+		}
+
+		result, err := service.ListTickets(db, query.Status, query.Category, query.Priority, query.Keyword, query.Page, query.PageSize)
+		if err != nil {
+			c.JSON(200, dto.Fail("查询失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(result))
+	}
+}
+
+func GetTicket(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		ticket, err := service.GetTicketByID(db, id)
+		if err != nil {
+			c.JSON(200, dto.Fail("工单不存在"))
+			return
+		}
+
+		c.JSON(200, dto.Success(ticket))
+	}
+}
+
+func CreateTicket(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		var req dto.CreateTicketRequest
+		if err := c.ShouldBindJSON(&req); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		user := middleware.GetCurrentUser(c)
+		if user == nil {
+			c.JSON(200, dto.Fail("未登录"))
+			return
+		}
+
+		ticket, err := service.CreateTicket(db, req.Title, req.Content, req.Contactname, req.Contactphone, req.Source, req.Category, req.Priority, user.Userid)
+		if err != nil {
+			c.JSON(200, dto.Fail("创建失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(ticket))
+	}
+}
+
+func UpdateTicket(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		var req dto.UpdateTicketRequest
+		if err := c.ShouldBindJSON(&req); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		user := middleware.GetCurrentUser(c)
+		if user == nil {
+			c.JSON(200, dto.Fail("未登录"))
+			return
+		}
+
+		err = service.UpdateTicket(db, id, req.Title, req.Content, req.Contactname, req.Contactphone, req.Category, req.Priority, req.Handlerid, user.Userid)
+		if err != nil {
+			c.JSON(200, dto.Fail("更新失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(nil))
+	}
+}
+
+func UpdateTicketStatus(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		var req dto.UpdateStatusRequest
+		if err := c.ShouldBindJSON(&req); err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		user := middleware.GetCurrentUser(c)
+		if user == nil {
+			c.JSON(200, dto.Fail("未登录"))
+			return
+		}
+
+		err = service.UpdateTicketStatus(db, id, req.Status, user.Userid)
+		if err != nil {
+			c.JSON(200, dto.Fail("更新失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(nil))
+	}
+}
+
+func GetOperationLogs(db *gorm.DB) gin.HandlerFunc {
+	return func(c *gin.Context) {
+		idStr := c.Param("id")
+		id, err := strconv.Atoi(idStr)
+		if err != nil {
+			c.JSON(200, dto.Fail("参数错误"))
+			return
+		}
+
+		logs, err := service.GetOperationLogs(db, id)
+		if err != nil {
+			c.JSON(200, dto.Fail("查询失败"))
+			return
+		}
+
+		c.JSON(200, dto.Success(logs))
+	}
+}